Support Center

Emails I receive from TitanFile keep appearing in my spam filter. How can I solve this?

Last Updated: Apr 03, 2013 04:09PM EDT
On occasion, emails from the TitanFile platform can get stuck in a subscriber's spam filter. There are two main spam filters being used by most organizations, Postini and Mimecast.  We have included instructions below for configuring spam filters for these services. 

If you do not use one of the following spam filters but are still finding TitanFile emails in your spam folder please add notifications@app.titanfile.com to approved senders list or address book. 

Instructions for Postini
Please add notifications@app.titanfile.com to your approved senders list in your Postini junk mail settings. If multiple staff members are having an issue receiving email from notifications@app.titanfile.com, a Postini administrator can add TitanFile to the approved senders list at an organizational level. 

Instructions for Mimecast
If your organization is using Mimecast, please update the Permitted Senders Policy to allow email from notifications@app.titanfile.com. Please visit the Mimecast website for an article on how to update your Permitted Senders PolicyThere is a possibility that Mimecast is specifically blocking emails from app.titanfile.com. Visit your Blocked Senders Policy to ensure this isn't the case.

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