You receive a TitanFile email notification from a collaborator who wishes to share files with you. Once you click into the email, you see a green button. This button can either read "Access Files" or "Reply to Message".

Once you click it, it leads you to a log-in page that asks for your email address and password. You are confused because as a new user, you do not have a password.

Why did this happen?

If this has happened to you, this means that you are not the intended recipient of the message. If a channel owner shares a file with the intended recipient and the recipient forwards this email to yourself, you will not be able to access the channel.

As seen in the first image, the intended recipient is Lana Johnson. Therefore, only Lana Johnson can access the channel from that email.

How do I resolve this issue?

To resolve, simply ask the channel owner to add you to the channel and send you a message. As a new user, you should see a registration page (below) after you click the green button in your email notifications.

Please ensure the sender of your email notification is to verify if you were the intended recipient.

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