If you just received files through TitanFile, this tutorial will show you how to access them.

About TitanFile

TitanFile is a secure file sharing and client collaboration platform trusted by professionals in the government, legal, healthcare, financial services, insurance and accounting industries.

Receiving Shared Files

In your email inbox, you will receive a TitanFile notification email.

Click the Access Files button to access the channel containing the shared files.

Logging into the TitanFile Portal

The process will be different depending on whether you are a new TitanFile user or an existing TitanFile user.

If you have an existing account, skip to the "Existing TitanFile User" section.

New TitanFile Users

You only need to enter your name and choose a password. Then, click Proceed to Files to log in.

Warning: Passwords must be at least 8 characters and must contain letters and numbers.

After clicking Proceed to Files, you may be taken to a page asking you to set up two-factor authentication.

Choose your two-factor authentication method to continue. Then, follow the setup instructions to receive a login PIN. You will need to enter this PIN to gain access to TitanFile.

Existing TitanFile User

Enter your email address the notification was sent to and the password associated to your existing TitanFile account. Then, click the Log in button.

Click the Forgot password? link if you’ve forgotten your password.

After logging in, you may see a popup that is asking you to set up two-factor authentication.

You must click Yes to proceed. Choose your two-factor authentication method from the list.

Follow the setup instructions to receive a login PIN. You will need to enter this PIN to gain access to TitanFile.

Downloading Files

To download a file, click on a file name. This will start a download in your browser.

You can also download all files by clicking the Download All button on the right.

Responding to the Sender

TitanFile allows two-way communication. You can reply to the sender using the message box next to your name. Just type a message, attach files, and click the green Send button.

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