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F.A.Q.
Browse frequently answered questions about TitanFile
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42 articles in this collection
Written by
Victor,
Tony,
and
Stephen
Virtual Data Room Permissions
Written by
Stephen
Updated over a week ago
What web browsers are compatible with TitanFile?
Written by
Stephen
Updated over a week ago
I'm getting the "Unable to add contact" error when adding a contact to a channel
Written by
Stephen
Updated over a week ago
How do I request new features for TitanFile?
Written by
Stephen
Updated over a week ago
How can I tell the difference between read and unread channels?
Written by
Stephen
Updated over a week ago
How to Notify New Channel Contacts Automatically
Written by
Stephen
Updated over a week ago
What actions trigger the "File Accessed in Channel" notification?
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Written by
Tony
Updated over a week ago
How do I export a conversation into PDF?
We understand the importance of record keeping. Let's look into how to do this with our conversations.
Written by
Victor
Updated over a week ago
Where do I find my personal Secure Submit link to share with my clients?
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Written by
Tony
Updated over a week ago
My client is showing up under a different name in my 'Contact' list. How do I change that?
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Written by
Tony
Updated over a week ago
How to Revive an Expired Channel
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Written by
Tony
Updated over a week ago
How do I set a file retention period in my channel?
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Written by
Tony
Updated over a week ago
Can I respond to someone who sent me a Secure Deposit Box message?
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Written by
Tony
Updated over a week ago
What do internal and external users see when I delegate into a colleague's account?
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Written by
Tony
Updated over a week ago
Why am I receiving a 'rejected email' error?
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Written by
Tony
Updated over a week ago
How do I export a channel's history?
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Written by
Tony
Updated over a week ago
I am an existing user and my 'Access Files' button isn't working. Why is this happening?
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Written by
Tony
Updated over a week ago
I am a new user and my 'Access Files' button isn't working. Why is this happening?
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Written by
Tony
Updated over a week ago
What does the 'Unable to add the user' error mean?
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Written by
Tony
Updated over a week ago
How can Lenovo Users Remove SuperFish Adware to Connect to TitanFile?
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Written by
Tony
Updated over a week ago
Why am I not receiving password reset email notifications?
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Written by
Tony
Updated over a week ago
How secure is TitanFile?
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Written by
Tony
Updated over a week ago
Where are TitanFile servers located?
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Written by
Tony
Updated over a week ago
Why can't I remove files or folders from a Channel?
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Written by
Tony
Updated over a week ago
Do all my contacts need a TitanFile account to be able to send and receive files?
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Written by
Tony
Updated over a week ago
Do I require a “licence” for each person I want to share files with?
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Written by
Tony
Updated over a week ago
How are my contacts verified?
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Written by
Tony
Updated over a week ago
How many people can be added to a Channel?
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Written by
Tony
Updated over a week ago
What does a license entail?
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Written by
Tony
Updated over a week ago
What are subscription rights and channel rights?
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Written by
Tony
Updated over a week ago
Why should I pay for your service when you have a free offering?
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Written by
Tony
Updated over a week ago
We use in-house solutions only. I’m not sure we’re ready to move to the cloud.
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Written by
Tony
Updated over a week ago
How is TitanFile able to offer unlimited storage compared to other more expensive storage options?
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Written by
Tony
Updated over a week ago
We’re intrigued, but our IT Department doesn't allow us to use online file sharing and storage.
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Written by
Tony
Updated over a week ago
If TitanFile is so secure, why have I not heard of it before?
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Written by
Tony
Updated over a week ago
Emails I receive from TitanFile keep appearing in my spam filter. How can I solve this?
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Written by
Tony
Updated over a week ago
If I add a new user what do they see?
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Written by
Tony
Updated over a week ago
What branding options does TitanFile offer?
Customize your TitanFile subscription with custom branding to showcase your brand when communicating with clients
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Written by
Tony
Updated over a week ago
What happens if I upload two files with the same name into one folder?
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Written by
Tony
Updated over a week ago
Is accessing TitanFile on a tablet the same experience as logging in on a computer?
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Written by
Tony
Updated over a week ago
What types of files can I share?
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Written by
Tony
Updated over a week ago
What is the maximum file size I can share?
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Written by
Tony
Updated over a week ago