F.A.Q.

What web browsers are compatible with TitanFile?

Written by Stephen
Updated over a week ago

I'm getting the "Unable to add contact" error when adding a contact to a channel

Written by Stephen
Updated over a week ago

How do I request new features for TitanFile?

Written by Stephen
Updated over a week ago

How can I tell the difference between read and unread channels?

Written by Stephen
Updated over a week ago

How to Notify New Channel Contacts Automatically

Written by Stephen
Updated over a week ago

What actions trigger the "File Accessed in Channel" notification?

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Written by Tony
Updated over a week ago

How do I export a conversation into PDF?

We understand the importance of record keeping. Let's look into how to do this with our conversations.

Written by Victor
Updated over a week ago

What does "Custom Branding" do?

Customize your TitanFile subscription with custom branding to showcase your brand when communicating with clients

Written by Victor
Updated over a week ago

Where do I find my personal Secure Deposit Box link to share with my clients?

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Written by Tony
Updated over a week ago

My client is showing up under a different name in my 'Contact' list. How do I change that?

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Written by Tony
Updated over a week ago

How to Revive an Expired Channel

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Written by Tony
Updated over a week ago

How do I set a file retention period in my channel?

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Written by Tony
Updated over a week ago

Can I respond to someone who sent me a Secure Deposit Box message?

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Written by Tony
Updated over a week ago

What do internal and external users see when I delegate into a colleague's account?

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Written by Tony
Updated over a week ago

Why am I receiving a 'rejected email' error?

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Written by Tony
Updated over a week ago

How do I export a channel's history?

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Written by Tony
Updated over a week ago

I am an existing user and my 'Access Files' button isn't working. Why is this happening?

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Written by Tony
Updated over a week ago

I am a new user and my 'Access Files' button isn't working. Why is this happening?

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Written by Tony
Updated over a week ago

What does the 'Unable to add the user' error mean?

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Written by Tony
Updated over a week ago

How to get a TitanFile Secure Deposit Box

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Written by Tony
Updated over a week ago

How can Lenovo Users Remove SuperFish Adware to Connect to TitanFile?

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Written by Tony
Updated over a week ago

Why am I not receiving password reset email notifications?

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Written by Tony
Updated over a week ago

How secure is TitanFile?

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Written by Tony
Updated over a week ago

Where are TitanFile servers located?

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Written by Tony
Updated over a week ago

Why can't I remove files or folders from a Channel?

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Written by Tony
Updated over a week ago

Do all my contacts need a TitanFile account to be able to send and receive files?

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Written by Tony
Updated over a week ago

Do I require a “licence” for each person I want to share files with?

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Written by Tony
Updated over a week ago

How are my contacts verified?

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Written by Tony
Updated over a week ago

How many people can be added to a Channel?

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Written by Tony
Updated over a week ago

What does a license entail?

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Written by Tony
Updated over a week ago

What are subscription rights and channel rights?

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Written by Tony
Updated over a week ago

Why should I pay for your service when you have a free offering?

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Written by Tony
Updated over a week ago

We use in-house solutions only. I’m not sure we’re ready to move to the cloud.

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Written by Tony
Updated over a week ago

How is TitanFile able to offer unlimited storage compared to other more expensive storage options?

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Written by Tony
Updated over a week ago

We’re intrigued, but our IT Department doesn't allow us to use online file sharing and storage.

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Written by Tony
Updated over a week ago

If TitanFile is so secure, why have I not heard of it before?

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Written by Tony
Updated over a week ago

Emails I receive from TitanFile keep appearing in my spam filter. How can I solve this?

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Written by Tony
Updated over a week ago

If I add a new user what do they see?

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Written by Tony
Updated over a week ago

What branding options does TitanFile offer?

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Written by Tony
Updated over a week ago

What happens if I upload two files with the same name into one folder?

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Written by Tony
Updated over a week ago

Is accessing TitanFile on a tablet the same experience as logging in on a computer?

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Written by Tony
Updated over a week ago

What types of files can I share?

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Written by Tony
Updated over a week ago

What is the maximum file size I can share?

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Written by Tony
Updated over a week ago