F.A.Q.

Browse frequently answered questions about TitanFile

Victor avatar T Stephen avatar
42 articles in this collection
Written by Victor, Tony, and Stephen

Virtual Data Room Permissions

Stephen avatar
Written by Stephen
Updated today

What web browsers are compatible with TitanFile?

Stephen avatar
Written by Stephen
Updated today

I'm getting the "Unable to add contact" error when adding a contact to a channel

Stephen avatar
Written by Stephen
Updated today

How do I request new features for TitanFile?

Stephen avatar
Written by Stephen
Updated today

How can I tell the difference between read and unread channels?

Stephen avatar
Written by Stephen
Updated today

How to Notify New Channel Contacts Automatically

Stephen avatar
Written by Stephen
Updated today

What actions trigger the "File Accessed in Channel" notification?

T
Written by Tony
Updated today

How do I export a conversation into PDF?

We understand the importance of record keeping. Let's look into how to do this with our conversations.
Victor avatar
Written by Victor
Updated today

Where do I find my personal Secure Submit link to share with my clients?

T
Written by Tony
Updated today

My client is showing up under a different name in my 'Contact' list. How do I change that?

T
Written by Tony
Updated today

How to Revive an Expired Channel

T
Written by Tony
Updated today

How do I set a file retention period in my channel?

T
Written by Tony
Updated today

Can I respond to someone who sent me a Secure Deposit Box message?

T
Written by Tony
Updated today

What do internal and external users see when I delegate into a colleague's account?

T
Written by Tony
Updated today

Why am I receiving a 'rejected email' error?

T
Written by Tony
Updated today

How do I export a channel's history?

T
Written by Tony
Updated today

I am an existing user and my 'Access Files' button isn't working. Why is this happening?

T
Written by Tony
Updated today

I am a new user and my 'Access Files' button isn't working. Why is this happening?

T
Written by Tony
Updated today

What does the 'Unable to add the user' error mean?

T
Written by Tony
Updated today

How can Lenovo Users Remove SuperFish Adware to Connect to TitanFile?

T
Written by Tony
Updated today

Why am I not receiving password reset email notifications?

T
Written by Tony
Updated today

How secure is TitanFile?

T
Written by Tony
Updated today

Where are TitanFile servers located?

T
Written by Tony
Updated today

Why can't I remove files or folders from a Channel?

T
Written by Tony
Updated today

Do all my contacts need a TitanFile account to be able to send and receive files?

T
Written by Tony
Updated today

Do I require a “licence” for each person I want to share files with?

T
Written by Tony
Updated today

How are my contacts verified?

T
Written by Tony
Updated today

How many people can be added to a Channel?

T
Written by Tony
Updated today

What does a license entail?

T
Written by Tony
Updated today

What are subscription rights and channel rights?

T
Written by Tony
Updated today

Why should I pay for your service when you have a free offering?

T
Written by Tony
Updated today

We use in-house solutions only. I’m not sure we’re ready to move to the cloud.

T
Written by Tony
Updated today

How is TitanFile able to offer unlimited storage compared to other more expensive storage options?

T
Written by Tony
Updated today

We’re intrigued, but our IT Department doesn't allow us to use online file sharing and storage.

T
Written by Tony
Updated today

If TitanFile is so secure, why have I not heard of it before?

T
Written by Tony
Updated today

Emails I receive from TitanFile keep appearing in my spam filter. How can I solve this?

T
Written by Tony
Updated today

If I add a new user what do they see?

T
Written by Tony
Updated today

What branding options does TitanFile offer?

Customize your TitanFile subscription with custom branding to showcase your brand when communicating with clients
T
Written by Tony
Updated today

What happens if I upload two files with the same name into one folder?

T
Written by Tony
Updated today

Is accessing TitanFile on a tablet the same experience as logging in on a computer?

T
Written by Tony
Updated today

What types of files can I share?

T
Written by Tony
Updated today

What is the maximum file size I can share?

T
Written by Tony
Updated today