From our experience, there are three main factors that can cause performance issues within a customer's TitanFile subscription:
- TitanFile App is having performance issues
- Client network configurations (bandwidth, speed, VPN, home vs. office)
- Internet Service Provider (ISP) issues
TitanFile App Performance
Based on our testing, there are no current performance issues with the TitanFile app. We have a large portfolio of customers conducting extensive file transfers and we continuously monitor performance and track performance complaints.
Client Network Configurations
Most often we find that there are reconfigurations that need to occur on the customer network side. The quickest way to benchmark test is conducting a speedtest with the VPN
ON and OFF the VPN, at the office and at home.
Here are some common factors to consider:
- Quality of Service (QoS): QoS settings can prioritize different types of network traffic to ensure that critical applications receive the necessary bandwidth. While file transfers are crucial, other prioritized traffic on the customer's network (such as VoIP or video conferencing) might impact available bandwidth for file transfers. Customers should review and adjust their QoS settings to ensure that file transfers receive appropriate priority to maintain high-speed uploads and downloads.
- Firewall and Security Policies: Strict firewall rules and security policies might inspect or limit file transfer traffic, leading to delays. Ensuring that file transfer protocols and ports are optimized within firewall settings can help maintain speed.
- Network Congestion: High network usage during peak times can lead to congestion, affecting file transfer speeds. Implementing load balancing and monitoring network usage can help mitigate congestion issues.
- Bandwidth Allocation: Ensuring sufficient bandwidth is allocated for file transfer activities is crucial. Customers should regularly review their bandwidth usage and upgrade their plans if necessary to support high-speed transfers.
- Download Inspection/DLP: Some application firewalls examine file transfer data when uploading or downloading to control what data enters and leaves their network. Additional processing may interfere with or slow file transfers.
Internet Service Provider
Recently, we have encountered cases where the ISP was the cause of performance issues. A comprehensive “traceroute” test can help identify how many stops data makes between the office and the AWS Center. For instance, one customer's data had 20+ stops before reaching the AWS center, which was resolved with the ISP, and performance went back to normal.
- Inefficient Routing: Sometimes, the path data takes across the internet can be suboptimal due to inefficient routing. This can increase latency and reduce file transfer speeds. Customers can work with their ISPs to ensure that routing paths are optimized for performance.
- Throttling: Some ISPs may throttle specific types of traffic, including file transfers, during peak usage times to manage network load. Customers should check with their ISPs to understand their throttling policies.
- Interconnection Quality: The quality of the connections between different ISPs can impact data transfer speeds. If the connections between networks are congested or suboptimal, this can slow down file transfers. Customers can discuss these interconnection points with their ISPs to understand potential impacts and explore solutions to ensure optimal performance.
TitanFile Benchmarks for Speeds and Experience
When downloading files from TitanFile, internet speeds vary based on connection type and network setup. Here's what to expect:
- Home Internet: Residential users typically experience download speeds from 50 Mbps to 300 Mbps, resulting in file download speeds of 6 MBps to 37 MBps. High-speed plans, like fiber optic, offer even faster downloads.
- Corporate Internet: Businesses often have higher bandwidth, from 100 to 500 Mbps or more, translating to 12 MBps to 62 MBps download speeds.
These speeds can be influenced by network configurations and conditions, ISP policies, and interconnection quality.