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Channel Defaults: Others

Updated

How to Configure Default Other Channel Settings

1. What This Feature Does

The Others settings allow administrators to control additional default behaviors within channels, including which tab users see first and whether certain channel-level features are available.

These settings help standardize the user experience while still allowing flexibility where needed.

You can define:

  • Which tab (Conversation or Files) is shown by default when opening a channel
  • Whether users can enable or disable BCC at the channel level
  • Whether users can enable or disable Read Only mode at the channel level

2. Who Can Use It

  • Admin users can configure Other channel settings

Plan-Based Behavior

For Non-Enterprise Plans

  • Settings apply across the entire subscription
  • When enabled, features are available to all users
  • When disabled, features are not accessible anywhere in the system

For Enterprise Plans

  • Settings act as feature controls (similar to admin configuration)

When a setting is:

  • Enabled → The option becomes available to assign in Manage Roles
  • Disabled → The option is not available anywhere in the system

Important:

  • A setting must be enabled here before it can be assigned to a role
  • For full control, settings should be managed through custom roles

For more granular control, we recommend managing these settings through custom roles in the Manage Roles page.

3. Step-by-Step Instructions

  1. Navigate to Channel Defaults
  2. Select Others
  3. Configure the following options:

A. Default Tab

This setting determines which tab users see first when opening a channel.

  • Select Conversation Tab to open channels on the message view by default
  • Select Files Tab to open channels on the file view by default

B. BCC

  • Toggle ON to allow Channel Owners and Managers to enable or disable BCC at the channel level
  • Toggle OFF to prevent users from accessing or using BCC

C. Read Only

  • Toggle ON to allow Channel Owners and Managers to enable or disable Read Only mode
  • Toggle OFF to prevent users from enabling Read Only mode

Changes are saved automatically when toggles are enabled or disabled. There is no Save button.

4. What Happens After

For Non-Enterprise Plans

  • Settings are applied across the entire subscription
  • When enabled, users can access and use the feature
  • When disabled, the feature is not available

For Enterprise Plans

  • These settings act as feature availability controls

When enabled:

  • The option becomes available in Manage Roles

When disabled:

  • The option is not available anywhere in the system

Important Behavior

  • If a feature is disabled:
    • Users cannot access or use it anywhere in the system
  • If a feature is enabled:
    • Access is controlled through assigned roles
  • The Default Tab setting applies to all users and determines the initial channel view

5. Best Practice for Enterprise

For greater flexibility and control:

  • Enable the required features in Channel Defaults
  • Then manage access using custom roles in Manage Roles

This ensures:

  • The right users have access to the right features
  • Channel behavior is consistent across the organization
  • Default roles (Admin/Standard) do not become overly permissive

 

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