Skip to main content

How to Manage Subscription Settings

Updated

1. What This Feature Does

The Manage Subscription page allows administrators to control subscription-wide behaviors that apply across all users and channels in TitanFile.

These settings define how the platform behaves at a global level, including:

  • Channel naming rules
  • Email notification behavior
  • Export capabilities
  • Access to core features like the Files Panel

You can enable or disable features that impact all users across your organization.

2. Who Can Use It

  • Admin users can configure subscription settings

Plan-Based Behavior

For Non-Enterprise Plans

  • Settings apply across the entire subscription
  • When enabled, they are enforced for all users
  • Users cannot override these settings

For Enterprise Plans

  • Settings act as feature controls (similar to admin configuration)

When a setting is:

  • Enabled → The option becomes available to assign in Manage Roles
  • Disabled → The option is not available anywhere in the system

Important

  • A setting must be enabled here before it can be assigned to a role
  • For full control, settings should be managed through custom roles

3. Step-by-Step Instructions

  1. Navigate to Settings
  2. Select Manage Subscription
  3. Configure the following options:

A. Channels

Force Owner-Unique Channel Names

  • Toggle ON to ensure that channel names must be unique per owner
  • Prevents users from creating duplicate channel names

B. Email Notifications

Give Users the Option to Mute Notifications from Any Channel

  • Allows users to mute notifications at the channel level

Give Users the Option to Mute Notifications for a Message They Are Sending

  • Allows users to suppress notifications for specific messages they send

Show Option for “CC Me” Under User Profile Options

  • Adds a CC Me option to user profile settings

Enable “CC Me” by Default for Users

  • Automatically enables CC Me for all users

Send New Channel Contacts a Notification Email When Added

  • Sends an email notification to users when they are added to a channel

Give Users the Option to Set an Out-of-Office Message

  • Allows users to configure an out-of-office message

Enable Admins to Silently Delete Members

  • Allows admins to remove users from channels without notifying them

C. Export Options

Give Users the Option to Export Messages as EML

  • Allows users to export channel messages in EML format

D. Uploads

Give Users Access to the Files Panel

  • Enables access to the Files Panel for uploading and managing files

Changes are saved automatically when toggles are enabled or disabled. There is no Save button.

4. What Happens After

For Non-Enterprise Plans

  • Settings are applied across the entire subscription
  • All users are affected immediately
  • Users cannot override these settings

For Enterprise Plans

  • Settings act as feature availability controls

When enabled:

  • The feature becomes available in Manage Roles

When disabled:

  • The feature is not available anywhere in the system

Important Behavior

  • Changes take effect immediately across:
    • All users
    • All channels
  • If a feature is disabled:
    • It will not be visible or usable anywhere in the platform
  • If a feature is enabled:
    • It must still be assigned through Manage Roles to be usable (Enterprise)

5. Best Practice for Enterprise

To manage subscription settings effectively:

Enable Features Intentionally

  • Only enable features that align with your organization’s workflows

Use Manage Roles for Control

  • Enable features here
  • Then assign access through Manage Roles

Avoid Over-Enabling Features

  • Too many enabled options can lead to:
    • Confusion
    • Over-permissioning

Communicate Changes

  • Notify users when enabling or disabling features that impact workflows

Related articles