How to Configure Default Channel Notification Settings
1. What This Feature Does
Notification Settings allow administrators to control how information is displayed in email and system notifications for channel activity.
The Safe Notifications feature ensures that sensitive information is not exposed in notifications by limiting the amount of detail included.
This helps reduce the risk of confidential data being shared unintentionally through email previews or notification content.
You can define:
- Whether safe notifications are enabled by default for new channels
- Whether users can enable or disable safe notifications at the channel level
- Whether notification changes should be applied to existing channels (retroactively)
2. Who Can Use It
- Admin users can configure Notification Settings
Plan-Based Behavior
For Non-Enterprise Plans
- Settings apply across the entire subscription
- When enabled, they are enforced for all users and all new channels
- “Allow Channel Owners and Managers to...” determines whether users can override the default at the channel level
For Enterprise Plans
- Settings act as feature controls (similar to admin configuration)
When a setting is:
- Enabled → The option becomes available to assign in Manage Roles
- Disabled → The option is not available anywhere in the system
Important:
- A setting must be enabled here before it can be assigned to a role
- For full control, settings should be managed through custom roles
For more granular control, we recommend managing these settings through custom roles in the Manage Roles page.
3. Step-by-Step Instructions
- Navigate to Channel Defaults
- Select Notifications
- Configure the following option:
A. Safe Notifications
Controls whether notifications limit the visibility of sensitive information.
- Enable safe notifications by default for newly created channels
- Ensures notifications contain limited detail by default
- Helps prevent exposure of sensitive data in emails or previews
- Allow Channel Owners and Managers to enable or disable safe notifications
- Allows users to control notification behavior at the channel level
Safe Notifications setting showing both toggles: Set Default + Allow Channel Owners and Managers to…
B. Apply Changes to Existing Channels (Retroactive Application)
When enabling safe notifications, a confirmation popup will appear with the option to apply changes to existing channels.
- Select “Apply to all existing channels” to enforce safe notifications across current channels
- Leave unchecked to apply changes only to newly created channels
Changes are saved automatically when toggles are enabled or disabled.
4. What Happens After
For Non-Enterprise Plans
- Settings are applied across the entire subscription
- Users follow the defined defaults, with the ability to override if allowed
For Enterprise Plans
- These settings act as feature availability controls
When enabled:
- The option becomes available in Manage Roles
When disabled:
- The option is not available anywhere in the system
Important Behavior
- If user control is disabled:
- Channel Owners and Managers cannot modify notification settings
- If user control is enabled:
- Users can adjust notification settings at the channel level based on their role permissions
- If retroactive application is selected:
- Existing channels are updated to use safe notifications
- If retroactive application is not selected:
- Existing channels remain unchanged
5. Best Practice for Enterprise
To reduce risk while maintaining usability:
- Enable safe notifications by default
- Allow flexibility only where appropriate through custom roles
This ensures:
- Sensitive information is protected in notifications
- Users retain control where needed
- Policies align with firm security standards