Session timeouts reduce the risk of unauthorized access and protect sensitive data by logging users out after a period of inactivity. They are crucial for your account security and can be beneficial in cases of forgetting to log out or leaving your device unattended for extended periods of time.
However, if you are uploading a large file and need to extend your session time - it is possible.
Clicking "Remember Me"
Important Note: Clicking the 'Remember Me' button at log-in will extend your session time for 24 hours. Without clicking the 'Remember Me' button, all sessions will automatically time out from inactivity after 15 minutes. You will be required to re-login to continue using TitanFile. Additionally, if you manually log out of TitanFile, you will be required to re-login.
For users that have Single-Sign-On (SSO), all sessions automatically time out after 15 minutes of inactivity.
If you have any further questions, please contact support@titanfile.com