When you receive documents via TitanFile for the first time, you are required to enter a unique PIN to authenticate your account. This PIN prevents unauthorized actors from accessing your confidential information.
In a few simple steps, you can set up your free guest account to start sending and receiving files securely via TitanFile:
1. Check your email inbox for a TitanFile notification, then click "Access Files"
2. In the new TitanFile tab, select "Send PIN" and navigate back to your email (keep this tab open)
3. Click the new notification in your inbox and copy the 6-digit PIN
4. Navigate back to the TitanFile tab, enter the 6-digit PIN and press 'Verify"
5. Confirm your name is spelt correctly and create a new password
6. Press "Proceed to files" and enjoy!
If you are not receiving your email-based verification PIN, please review this article or contact support.