TitanFile uses an email service to send emails to end users. Unfortunately, there are occasions where external participants experience delays or blocks due to their spam filter technology.
To mitigate this, we recommend working with your external users to whitelist our email sending domain by following the instructions in this article. Here are our domains:
- Canadian Subscription: notifications@app.titanfile.com
- US Subscription: notifications@us.titanfile.com
- EU Subscription: notifications@eu.titanfile.com
Most organizations use either Postini or Mimecast for spam filtering. Below are instructions for configuring these services to allow TitanFile emails through.
If you do not use Postini or Mimecast but are still finding TitanFile emails in your spam folder, please add notifications@app.titanfile.com (Please use respective notifications email if in US or EU) to your approved senders list or address book.
Instructions for Postini
Add notifications@app.titanfile.com (Please use respective notifications email if in US or EU) to your approved senders list in your Postini junk mail settings. If multiple staff members are experiencing issues receiving emails from @app.titanfile.com, a Postini administrator can add TitanFile to the approved senders list at an organizational level.
Instructions for Mimecast
By default, Mimecast applies rules to the Message Envelope information, which may appear as a combination of letters and numbers.mandrillapp.com (eg. mail187-199.suw11.mandrillapp.com) instead of notifications@app.titanfile.com (Please use respective notifications email if in US or EU). To filter by app.titanfile.com, you need to create a new Permitted Senders policy based on the Message Header information, where app.titanfile.com appears.