When you send a message or file in a TitanFile channel, an email is automatically sent to all contacts in the channel.
By default, the “Send notification” toggle is enabled, which will immediately trigger an email to all contacts in the channel. Double check that this is toggled on.
When an email is delivered successfully, the confirmation will appear in the History tab shortly after the message is sent. If the History tab has not yet confirmed delivery, the delay is typically due to the recipient’s mail server.
Why Delivery May Be Delayed
If a few minutes go by, and the History tab still does not show an “Email Delivered Successfully” log, the recipient’s mail server may be queuing the notification. This can occur for several reasons, including:
- The receiving server is rate-limiting due to high inbound email volume
- Greylisting while the server confirms the email is legitimate
- Filtering or throttling policies configured by the recipient’s organization
These behaviours from the server can delay acceptance and delivery of the email.
Recommended Actions
Ask the intended recipient(s) to whitelist (i.e., do not mark as spam) TitanFile’s email domains within their mail system to help ensure timely delivery.
If the intended recipient(s) still has/have not seen any email notifications, please contact TitanFile Support at support@titanfile.com for further assistance.