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Manage Users Overviews

Updated

1. What is the Manage Users Page?

The Manage Users page allows administrators to add, edit, and manage users within their TitanFile subscription.

This page serves as the central hub for managing user access, roles, and account-level settings across the organization.

Administrators can control:

  • User access and permissions
  • Role assignments
  • Security settings (e.g., passwords and two-factor authentication)
  • Account status and ownership

2. How to Access the Manage Users Page

To reach the management dashboard:

  • Log in to your TitanFile account
  • Click Settings in the left-hand navigation menu
  • Select Manage Users

3. What Can You Do Here?

From this page, you can manage users and their access through the following actions:

Each option links to a detailed support article.

Included Actions

These workflows cover the following actions available on the page:

  • Add Users
  • Edit User Details (including roles)
  • Reset Passwords
  • Reset Two-Factor Authentication Devices
  • Impersonate Users
  • Transfer Channels
  • Transfer Subscription Ownership
  • Unlock Users
  • Add/Edit Email Aliases
  • Remove Users

Bulk Actions

You can also perform actions across multiple users, including:

  • Reset Passwords
  • Reset Two-Factor Authentication Devices
  • Unlock Users
  • Remove Users
  • Update User Roles

4. How Manage Users Works (IMPORTANT SECTION)

Manage Users controls how users access and interact with TitanFile.

For All Plans

  • Admins can:
    • Add and manage users
    • Control user access and account settings
    • Perform bulk user actions

For Enterprise Plans

  • User permissions and capabilities are controlled through Manage Roles

When a role is assigned:

  • The user inherits all permissions and policies defined in that role

Important:

  • Roles define what users can:
    • Access
    • View
    • Perform
  • Changes to roles will immediately affect all users assigned to that role

Additional Behavior

  • Some actions (e.g., impersonation, admin permissions) depend on role configuration
  • User-related security settings may be influenced by:
    • Security Settings
    • Channel Defaults
    • Data Retention policies

Best Practice

To manage users effectively:

  • Assign roles based on job function, not individuals
  • Use bulk actions for efficiency when managing multiple users
  • Regularly review user access and permissions
  • Remove or update inactive users

This ensures:

  • Proper access control
  • Reduced security risk
  • Clean and organized user management

5. Why This Matters

Manage Users helps you:

  • Control who has access to your organization’s data
  • Enforce security and compliance policies
  • Ensure users have the appropriate level of access
  • Maintain a secure and well-managed environment

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